Want to return something? That's fine!
Mister Cakes here! Your happiness is our happiness. So we are pleased for you to return any item for a refund or exchange within 30 days of receiving your original order. Just make sure the items are unused, in their original packaging and in a saleable condition, with any labels still attached. Feel a sense of peace rushing over you? Namaste, chaps!
What do I have to do?
All you have to do is:
- Contact us by email and request the Returns Form
- We will send you the Returns Form by email
- Print and fill in the Returns Form
- Pop the Returns Form in the package with your item(s) and the original packing slip
- Post the package back to the address provided on the Returns Form
- The goods are your responsibility until they arrive back safely to us, so make sure it’s packed up properly to keep them safe from damage! Our shipping bags are resealable.
- Ask for a proof of shipping receipt and hold on to it until the return is completed. Lost parcels can only be refunded with proof of postage.
Rejection hurts! I know, "Its not you, its me". But do not fret, Mister Cakes still loves you. Currently the cost of returning unwanted items to us is your responsibility. Any original shipping costs are non-refundable.
Keep and eye out, because the good Gents at Old London Town are hoping to provide free UK returns in the near future!
So the item did not fit your ripped torso or buxom bossom quiet as you expected? If you would like a different size of the same item you can return it for an exchange.
Currently you will need to cover the cost of the return postage (we are hoping to provide free UK returns in the near future). Then Percy will redeliver the exchange back to you free of charge!
If the exchange item is not available you will be issued a refund and any original shipping costs are non-refundable.
Incorrect & Faulty Items
Mister Cakes is so sorry! If your item is incorrect or faulty please email us and we will instruct you on the best return delivery option. We will then arrange for your return postage cost and any original shipping costs to be refunded once the goods return back safely to us!
How Long Will It Take?
The Gents at back in Old London Town will process your return as quickly as possible! Once we have received your package, your return shall be processed within 2-3 working days and confirmed by email. Please allow up to 10 working days for the refunds to appear in your account although one hopes the money should arrive sooner!
Tell Us What You Think!
We are continually looking to evolve our returns service to best meet the needs of you fabulous Gents and Dames. So if you have anything you would like to share or any questions regarding our Delivery Service please contact us!